How can we help you today?
Find instant answers, step-by-step documentation, and troubleshooting tips for all MediaCraftTools utilities.
Getting Started
Learn the basics of uploading, configuring tools, and downloading processed files.
Image Tools Help
Guides and tips for compression, format conversion, and transparent background removal.
Video Tools Help
Trimming, converting, compressing videos, and generating Whisper AI subtitles.
PDF Utilities Help
Merging documents, compressing contracts, and converting pages to image sets.
Billing & Subscriptions
Managing your plan, Stripe invoices, credit balances, and cancellations.
Privacy & Security
Details on our 2-hour ephemeral storage, encryption, and permanent storage toggles.
Common Troubleshooting Solutions
Quick fixes for standard processing or download difficulties.
Upload Error or File Too Large?
Ensure your file is within your tier limits. If a connection interrupted the upload, try refreshing and uploading the file again.
Where is my previous download?
Remember that files are stored ephemerally and automatically erased after 2 hours. Upgrade to Pro to enable permanent cloud storage.
Browser Memory Lag?
When working with ultra 4K media, closing extraneous browser tabs frees system RAM so the hardware-accelerated viewer remains snappy.
Need personal assistance?
Our support engineers are ready to assist with bug reports, API setups, and enterprise plans.